Returns & Exchanges
At Canada Wide Marketplace, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery for a full refund or store credit.
Initiate Your Request
Log into your account or use our guest portal to select the items you wish to return and provide a reason for the request.
Print Your Shipping Label
Once your return is approved, we will email you a prepaid Canada Post shipping label and a packing slip to include inside your package.
Pack and Ship
Securely pack the items in their original packaging, attach the shipping label to the outside, and drop it off at any authorized postal location.
Receive Your Refund
After our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing